Laboratory Policy & Objective

Our commitment to quality, accuracy, and customer satisfaction — defined.

Laboratory Policy

1

Committed to meet customer requirements as well as the international standard ISO/IEC 17025:2017 by following good professional practices in the field of Mechanical, Chemical & NDT testing of different materials.

2

Ensure that our laboratory staff are familiarizing themselves with the quality documentation and implement the policies and procedures in their work and continually improve the effectiveness of the management system.

3

Committed to produce reliable test results/services in accordance with applicable national and international standards and promote efficiency with appropriate technology operated by trained and competent staff.

4

Ensure customer satisfaction by maintaining competence as per requirement, independence, impartiality, confidentiality, and integrity in its operations and improving the management system continuously.

Laboratory Objective

Operational

  • Implementation of Quality Management system as per ISO/IEC 17025:2017 including NABL Requirements.
  • Maintaining safeguard against impartiality and confidentiality.
  • Time to time verification of implemented system by internal audit and IQC checks.
  • Participation in Proficiency Testing Programs.
  • Identification of risks and opportunities and address them respectively.
  • Providing honest and unbiased test reports to customers.

Growth & Environment

  • Recruitment of educated, trained and skilled manpower.
  • Use of modern test equipment and methodologies.
  • Investment in safety equipment to encounter accidents.
  • Healthy laboratory environment and professional inter-relationship between employees and management.

Customer & Financial

  • Regular collection of customer feedback and suggestions and upgrade the system accordingly.
  • Resolve customer complaints within stipulated time period and take required corrective action.
  • Increase net profit margins by 15–20% in the next financial year.
  • Choosing smart marketing strategy to grab more testing works from projects.
  • Providing honest and unbiased reports to customers within stipulated time frames.